Big F(U) for BestBuy and their ability to deliver appliances

So, to take a slight detour from my normal writings, I wanted to relate a story about BestBuy and another less than stellar experience I had with them. I don't simply want to shame BestBuy for the catastrophically bad job they did, but to highlight several lessons that can and should have been learned. The story starts with an appliance delivery. BestBuy had a good deal on a washer and dryer set, so I bought them for Black Friday. As I'm sure many people did. The problem comes right as they deliver the units. Or rather, when they should have delivered the units because they were a couple of hours late and didn't feel it necessary to inform anyone of that situation. How can you be so poor at time and task management when you only have the one job to do? Next, we have two misguided fools who I shall call MF1 and MF2. They were given full instructions […]