📘 Book Review – Losing the Signal The Untold Story Behind the Extraordinary Rise and Spectacular Fall of BlackBerry

The fall of RIM/BlackBerry is directly related to the rise of Apple and iPhone. As one took off, the other crashed and burned. While it barely registers today, several years ago, RIM and the BlackBerry were THE phone of choice. It was small, efficient, and did it’s job extremely well. It had good battery life, you could check email, and send short text message on a serviceable keyboard. All of this on a low bandwidth signal. It was amazing, right up until the point it wasn’t. In many respects, the BlackBerry thrived because of it’s unique functionality and lack of competition. It was the first, so it was the best. It worked in the Enterprise and had strong support from high level CEOs. Big corporate deals were made using the BlackBerry. When the iPhone came on the scene it barely made a dent. There was little momentum, so it wasn’t a threat. As famously and ignorantly noted, it didn’t have […]

Poor BlackBerry

So, I listened to the BlackBerry press conference this morning. Since we support dozens of BES servers it had an impact on our business and customers were calling in thinking their devices were all broken and servers were locked up. I feel bad for BlackBerry, they got totally shitcanned with this outage. I bet millions of people were affected since it spanned dozens of countries across multiple continents. I have to say I don’t understand the panic it caused though. People are all up in arms at RIM for the service being down. Mind you, these people could make a call, that wasn’t the problem. They couldn’t get email or send texts. I really don’t think that was worth the outcry and backlash they received. It’s called email, instant messaging, or picking up the phone and calling someone. Don’t sit there and bitch because you can’t get email when you have at least three other ways of getting in touch […]